Terms and Conditions (Refund Policy)

Last updated: 06-09-2026

Online Course, Digital Product, Program, and Coaching Purchase Terms & Conditions

USER'S ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS

BY COMPLETING YOUR PURCHASE, YOU ARE CONSENTING TO THESE TERMS AND CONDITIONS.

Throughout these Terms, "we," "us," "our," "Company," and "Coach" refer to Kelsey Wonderlin Coaching LLC. Kelsey Wonderlin Coaching LLC offers digital courses, programs, coaching services, products, resources, tools, and services conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. The terms "user," "you," "your," and "Client" refer to site visitors, customers, purchasers, clients, and any other users of the course(s), coaching services, program(s), and/or digital products.

By visiting this site and/or purchasing a digital course, product, program, or coaching service from this site, you engage in our "Service" and agree to be bound by these Terms and Conditions, including any additional terms, conditions, and policies referenced here and/or available by hyperlink. These Terms apply to all users, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before purchasing or accessing any online course, digital product, program, or coaching service. By accessing or using any part of the site, product, program, or service, you agree to be bound by these Terms. If you do not agree to all terms and conditions of this Agreement, you may not access the course, website, products, programs, or services. By using the Site or Service, you agree to these Terms and Conditions without modification and acknowledge reading them.

We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our platform, course-hosting platform, or website. It is your responsibility to check the applicable page periodically for changes. Your continued use of or access to any digital course, product, program, service, or website following the posting of any changes constitutes acceptance of those changes.

ELIGIBILITY AND LAWFUL USE

By agreeing to these Terms, you represent that you are at least the age of majority in your state, jurisdiction, or province of residence, or that you are the age of majority in your state, jurisdiction, or province of residence and have given us your consent to allow any of your minor dependents to use this site. Children under the age of 18 are prohibited from using the Site.

You may not use our products, programs, courses, site, or services for any illegal or unauthorized purpose. In using the Site and/or Service, you may not violate any laws in your jurisdiction, including but not limited to copyright laws. You agree not to transmit worms, viruses, or any code of a destructive nature. A breach or violation of any of these Terms may result in immediate termination of your access to the Services, without refund.

PURCHASE TERMS, PAYMENT PLANS, AND REFUND POLICY

Due to the digital nature of our products, programs, courses, and services, we do not offer refunds after purchase for any offering. All payments are non-refundable, and you are responsible for full payment of the fees for the product, program, course, or service you purchased, regardless of whether you access, complete, attend, use, or participate in the product, program, course, or service.

If you are experiencing issues accessing your purchase or notice a duplicate charge, please contact us at support@kelseywonderlin.com.

If you have selected a payment plan option, you understand and agree that all payments must be made on time. If there is a delay in payment, Company reserves the right to bill you a late fee of 10% each week, based on the remaining balance due under the payment plan, unless a different late-fee provision applies to a specific program or service below. All payments are non-refundable, and you are responsible for full payment of the fees for the program, course, product, or service regardless of whether you complete or participate in it.

If you choose a payment plan option and fail to make a payment without resolving it, you may be removed from the course, product, program, or service immediately without a refund. You understand that regardless of any attempt to request a refund, cancel participation, terminate your purchase, or stop using the product(s) after access has been granted, you remain responsible for any remaining payments in the payment plan.

You agree not to initiate chargebacks or payment disputes in connection with any purchase made through this website, except where expressly permitted by applicable law. If you inadvertently dispute a charge made to your account in connection with a purchase through this website, you agree to immediately cancel or withdraw such dispute. You are responsible for any fees, including attorneys' fees, associated with recouping payment on outstanding balances, payment disputes, and collection efforts. We reserve the right to forward any unresolved payment disputes or unpaid balances to a collections agency.

PROGRAM COMMITMENT; PAYMENT PLAN OBLIGATION

By enrolling in, purchasing, or otherwise gaining access to any Company product, program, course, membership, coaching offer, service, digital product, self-paced course, live program, group coaching program, private coaching program, Magnetic Dating Lab ("MDL"), MDL VIP, 1:1 coaching, masterclass, download, template, resource, or any other current or future Company offer, Client agrees to the full purchase price and full commitment period selected at checkout, including the number of months, payment plan, installment schedule, or access period selected at the time of purchase.

If Client selects a payment plan, Client understands and agrees that the payment plan is not a subscription that may be canceled at any time. A payment plan is a financing arrangement for the full purchase price of the product, program, course, membership, coaching offer, service, or other Company offer purchased by Client. Client remains responsible for completing all payments in the payment plan, regardless of Client's level of participation, attendance, usage, completion, access, schedule changes, financial circumstances, personal circumstances, relationship status, dating activity, desire or ability to continue, or any other change in circumstances.

Client may stop participating in a program or service at any time. However, cancellation, withdrawal, non-participation, failure to attend, failure to use the materials, failure to submit questions, failure to schedule sessions, failure to complete the curriculum, or removal from any community, coaching portal, or program component does not cancel, reduce, pause, forgive, or extinguish Client's payment obligations. Client remains obligated to pay the full purchase price and all remaining unpaid program fees in full.

For coaching programs, including but not limited to MDL, MDL VIP, group coaching, and 1:1 coaching, Client agrees to complete the full program commitment for the number of months selected at checkout or otherwise agreed to in writing. Client may not terminate the financial commitment early simply because Client chooses to stop participating, experiences schedule conflicts, experiences a change in financial circumstances, no longer wishes to continue, or does not use all available services, sessions, support, resources, community access, or program components.

Failure to complete scheduled payments may result in suspension or termination of access to any current or future Company products, programs, courses, memberships, communities, coaching portals, services, sessions, resources, or offers, without refund, credit, or release from the remaining payment obligation. Company reserves the right to pursue collection of any outstanding balance, including through a collections agency or legal action, and Client agrees to be responsible for any costs of collection, including attorneys' fees, collection fees, late fees, and related expenses, to the fullest extent permitted by law.

MAGNETIC DATING LAB ACCESS TERMS

For purposes of these Terms, "MDL" may refer to Magnetic Dating Lab, MDL 2.0, Tier 1 Magnetic Dating Lab, Magnetic Dating Lab + Self Love Lab Bonus, Magnetic Dating Lab, MDL upgrades, or any other version of Magnetic Dating Lab offered by Company, unless a specific MDL version is expressly identified. The exact inclusions for Client's MDL purchase are determined by the specific offer, checkout page, order form, and written purchase terms applicable at the time of purchase.

If Client purchases MDL 2.0 or another MDL offer that expressly includes access to the Telegram community, live coaching and training sessions, and live-session recordings, Client will have access to those components for the number of months selected at checkout. At the end of the selected access period, Client may have the opportunity to continue participating in MDL by re-signing for additional months, subject to Company's then-current availability, terms, pricing, and approval.

If Client does not re-sign for additional months after the selected access period ends, Client's access to the Telegram community, live coaching and training sessions, live-session recordings, coaching support, and the coaching portal will end, and Client will be removed from the Telegram community and coaching portal. After Client's access period ends, Client will no longer be able to submit questions inside the program, receive coaching feedback, attend live sessions, access live-session recordings, or otherwise participate in coaching or community components of MDL unless Client re-signs or purchases additional access.

Client will retain lifetime access to the MDL recorded curriculum and self-paced curriculum materials included in Client's specific purchase, subject to these Terms, the continued operation of the applicable hosting platform, and any reasonable changes Company may make to the format, delivery, platform, or availability of the curriculum. Lifetime access to the curriculum does not include lifetime access to coaching, question submissions, live sessions, live-session recordings, the Telegram community, the coaching portal, support, feedback, or any community or interactive program components.

For purchases made on or after July 1, 2026 of prior or Tier 1 versions of Magnetic Dating Lab, including Tier 1 Magnetic Dating Lab, Magnetic Dating Lab + Self Love Lab Bonus, and Magnetic Dating Lab, Client's purchase includes access to the pre-recorded MDL curriculum, Texting Communication Cure Course, Dating App Bio Overhaul Masterclass, Self Love Lab, and one (1) live coaching call per month during the applicable access period selected at checkout. Unless expressly stated otherwise in writing at checkout, these prior or Tier 1 MDL purchases made on or after July 1, 2026 do not include a 1:1 Dating Profile Audit, Telegram community access, coaching portal question submissions, or the ability to ask questions outside of the live coaching calls.

If Client purchases a course-only option of MDL, Client's purchase includes only the pre-recorded or self-paced curriculum and any specific course materials expressly listed on the checkout page or order form at the time of purchase. The MDL course-only option does not include live support, live coaching calls, live training calls, live-session recordings, Telegram community access, coaching portal access, question submissions, coaching feedback, access to ask questions in the comments section beneath course lessons, or a 1:1 Dating Profile Audit, unless expressly stated otherwise in writing at checkout.

For all versions of MDL, including MDL 2.0 and prior or Tier 1 MDL versions, Client may submit one (1) question per eligible live coaching call. Client must not submit multiple questions before a call or submit additional questions for the same call after submitting the first question. Client may submit one (1) question for a call. After that call time has passed, Client may submit one (1) new question for the next eligible live coaching call. Questions must be submitted before the scheduled call start time using the method designated by Company. Questions submitted after the call start time, submitted through an incorrect channel, or submitted in excess of the one-question limit are not guaranteed to be reviewed or answered. Company does not guarantee that every submitted question will be answered during a live call if time does not permit.

For MDL 2.0 live training calls, Company and Coach will not accept questions ahead of time. If time permits, Coach may accept live questions during the live training call, but only questions that pertain to the training topic for that call will be eligible to be addressed. Questions unrelated to the live training topic may be declined or redirected to another appropriate coaching call or support channel, if available under Client's current access terms.

Client understands and agrees that any MDL payment plan or installment schedule selected at checkout is a commitment to pay the full purchase price for the selected access period. Client may stop participating in MDL, stop attending live sessions, stop using the Telegram community or coaching portal, or choose not to complete the curriculum; however, non-participation, schedule changes, financial changes, relationship status changes, or a decision not to continue participating do not cancel, reduce, pause, forgive, or extinguish Client's obligation to complete all remaining payments. Client remains obligated to pay the full MDL purchase price and all remaining unpaid MDL fees in full.

1:1 DATING PROFILE AUDIT TERMS

If Client's purchase includes a 1:1 Dating Profile Audit, Client must use the 1:1 Dating Profile Audit within three (3) months of purchase, unless a more specific payment-plan or upgrade provision below applies. Unused profile audits expire three (3) months after the purchase date and will not be refunded, credited, transferred, extended, or rolled over.

If Client selected a Company payment plan at checkout, Client must complete two (2) payments before Client may use the 1:1 Dating Profile Audit, unless the audit is attached to a prior MDL purchase or MDL upgrade as described below. If Client selected Pay in Full at checkout or used a buy-now-pay-later option through a third-party payment processor, such as Klarna, Afterpay, Affirm, or another third-party payment processor, Client may use the 1:1 Dating Profile Audit immediately, subject to scheduling availability and the three-month expiration period above.

If Client's original MDL purchase included a 1:1 Dating Profile Audit, the audit is included only with the original MDL purchase and expires three (3) months from the original purchase date, except where Client selected a Company payment plan for the original MDL purchase. If Client selected a Company payment plan for the original MDL purchase, Client must complete all payments for the original MDL purchase before Client may use the 1:1 Dating Profile Audit. After all payments for the original MDL purchase have been made, Client must use the 1:1 Dating Profile Audit within thirty (30) days of the final payment date. If the audit is not used within the applicable deadline, it expires and will not be refunded, credited, transferred, extended, or rolled over.

Any MDL upgrade, including an upgrade from a prior or Tier 1 version of MDL into MDL 2.0 or another upgraded MDL offer, does not include an additional 1:1 Dating Profile Audit unless expressly stated otherwise in writing at checkout. Any 1:1 Dating Profile Audit available to Client is tied to Client's original MDL purchase and remains subject to the original purchase date, payment-plan requirements, and expiration deadlines stated in these Terms.

PRODUCTS, SERVICES, AND ORDER TERMS

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return, exchange, cancellation, or access limitations only according to these Terms and any written terms provided at checkout.

We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit quantities of any products or services that we offer. All descriptions of products, programs, services, and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited.

We endeavor to describe and display the Site, Service, products, programs, and offerings as accurately as possible. While we try to be clear in explaining the content of our products and services, please do not assume that the Site is entirely accurate, current, or error-free. From time to time, we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.

We will email you to confirm the placement of your order and provide details concerning product delivery. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible at kelsey@kelseywonderlin.com.

ACCOUNT CREATION AND SECURITY

In order to use the Service or Site, you may be required to provide information about yourself, including your name, email address, username, password, and other personal information. You agree that any registration information you provide to Kelsey Wonderlin Coaching LLC will always be accurate, correct, and up to date. You agree not to impersonate someone else or provide account information or an email address other than your own.

Your account must not be used for any illegal or unauthorized purpose. In the event that your account is compromised, you agree to notify us in writing via email immediately and change your password. Any violation of these terms may be grounds for removal and banishment from the Site or Service at our discretion. No refunds, partial or otherwise, will be provided in this type of situation.

LAWFUL PURPOSES AND USER CONDUCT

You may use the Site, Course, Products, Programs, and Services for lawful purposes only. You shall not post or transmit through the Site any material that violates or infringes the rights of others, or that is racist, unethical, threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, discriminatory, vulgar, obscene, profane, or otherwise objectionable; contains injurious formulas, recipes, or instructions; encourages conduct that would constitute a criminal offense; gives rise to civil liability; or otherwise violates any law. Doing so is grounds for termination of service at our discretion. No refunds, partial or otherwise, will be provided in this type of situation.

GENERAL CONDITIONS

Kelsey Wonderlin Coaching LLC reserves the right to refuse service to anyone for any reason at any time.

You understand that your information, not including credit card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Payment and credit card information is always encrypted during transfer over networks.

We are not responsible if information made available on this Site, within any digital course/product, or through any program or service is not accurate, complete, updated, or current. The material on this Site and in our products, programs, courses, and services is provided for general informational and educational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material provided is at your own risk. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site, products, digital courses, programs, and services.

1:1 COACHING TERMS

During the term of this Agreement, Coach agrees to provide coaching services in accordance with the specific terms set forth for the applicable 1:1 Coaching Program. Coach reserves the right to alter or add additional services if Coach deems it in the best interest of the Client and the program.

As part of the 6 Month Program, Client will receive:

1. Twelve (12) private 1:1 calls of up to forty-five (45) minutes each. This provision offers the Client a series of two (2) private, one-on-one coaching calls with Coach each month. The two (2) sessions allotted each month must be used within that same calendar month and expire at the end of each month if unused. Unused sessions do not roll over, accumulate, transfer, extend the program term, or convert into credits, refunds, or additional services. Each call will be up to forty-five (45) minutes in duration, during which Coach will provide personalized guidance and support to Client based on Client's individual needs and goals.

2. Access to portal trainings, resources, templates, and worksheets. Client will be provided access to a dedicated online portal containing training materials, resources, templates, and worksheets for the duration of the 6-month program. These tools are designed to enhance Client's learning and development experience and support Client's progress.

3. Voxer channel for 1:1 support and questions. A dedicated Voxer channel may be established to facilitate communication between Client and Coach. This channel serves as a platform for one-on-one support, questions, advice, and discussions related to the coaching program.

It is understood and agreed that if Client does not utilize or make use of any element of the services offered as part of the 1:1 Coaching Program, it shall not be the responsibility of Coach to ensure or facilitate Client's engagement with those elements. Coach shall not be held accountable for any unused or unutilized portions of the services provided within the 1:1 Program. Client acknowledges that active participation and utilization of the services offered is essential for maximizing the benefits of the coaching program.
Client understands and agrees that enrollment in 1:1 coaching is a commitment to the full program term and full purchase price selected at checkout or otherwise agreed to in writing. Client may stop participating in 1:1 coaching at any time; however, cancellation, withdrawal, missed sessions, unused sessions, schedule conflicts, financial changes, personal circumstances, or a decision not to continue coaching do not cancel, reduce, pause, forgive, or extinguish Client's obligation to complete all remaining payments. Client remains obligated to pay the full 1:1 coaching purchase price and all remaining unpaid fees in full.

SCHEDULING, RESCHEDULING, AND PARTICIPATION

Client may cancel or reschedule one (1) session during the 1:1 Coaching Program, provided Client gives more than forty-eight (48) hours' advance notice before the scheduled session. After Client has used this one permitted cancellation or reschedule, any additional canceled, missed, or rescheduled sessions will not be rescheduled and will be forfeited, regardless of the amount of notice provided. If Client does not cancel or reschedule before the forty-eight (48) hour notice period, that session will be forfeited. Client understands that coaching sessions will not be extended if Client is late and that if Client is more than fifteen (15) minutes late, the session is forfeited.

Client understands that Client is responsible for Client's own participation, implementation, choices, and results. Client's failure to attend, participate, complete materials, use available services, or effectively participate in any program is not grounds for a refund, partial or otherwise.

METHODOLOGY AND SCOPE OF COACHING

Coach may employ a range of coaching methodologies. Client agrees to be open-minded and partake in methods proposed. Coaching may include establishing goals, identifying resources, creating action plans, strategizing, providing models and examples, and offering in-the-moment skills training.

The services provided by Coach are dating coaching services. They are not medical advice, therapy, counseling, legal advice, financial advice, mental health advice, or a substitute for care from licensed professionals. Client understands that Company is not a law firm, and Coach is not operating as a psychologist, therapist, attorney, physician, or financial advisor in this context. If Client is presently under any form of psychiatric care, specialized medical supervision, therapy, counseling, or medical treatment, Client should inform Coach before working together and should consult Client's licensed professional as appropriate.

PAYMENT TERMS FOR 1:1 COACHING AND PROGRAMS

Client will make payment through Coach's automated payment system or another agreed-upon method. Invoice must be paid before the first coaching call. Client will be charged the same amount each month, as agreed, for the entirety of the payment plan. If payment fails, Coach will follow up via email, and payment must be made within five (5) business days. Coach reserves the right to charge late fees, suspend services, terminate access, and take legal action if payments are not completed in accordance with these Terms.

By completing a purchase, Client acknowledges that Client has read and understood this payment clause of the contract.

If Client would like to pay out or change the payment plan to increase payments toward the remaining balance, Client must notify Coach. Coach will then send an invoice for the remaining total payments due, to be paid in full.

No refunds will be issued. Client understands that Client is responsible for all payments whether or not Client fully participates in the Coaching Program. No exceptions will be made in this matter, and Coach reserves the right to take legal action to collect payment. All payments remain due regardless of Client's participation in the program.

Client agrees to complete the coaching program for the number of months selected via Client's purchase. Client may cancel participation in the Program at any time for any reason by providing written notice to Company. Upon cancellation, access to the Program and Services will be terminated. However, cancellation of participation by Client will not extinguish Client's obligation to pay the full Program fee for the number of months selected at checkout. Client will remain obligated to pay all remaining unpaid Program fees in full.

In the event Client engages in abusive or unprofessional behavior in the Program, toward representatives of Company, or toward other Program members, if applicable, Company reserves the right to cancel Client's participation and terminate access to the Services without notice. No refund will be provided if this occurs. Client will remain obligated to pay all remaining unpaid Program fees in full.

Client shall not make any chargebacks to Company's account, except where expressly permitted by applicable law. Client shall pay any fees associated with recouping payment, including but not limited to collections fees and attorneys' fees.

Coach shall be entitled to suspend the provision of services if Client fails to pay any fees when due and such failure continues for three (3) days following written notice.

In the event of a late payment more than fourteen (14) days past due, Client will incur a 9% late payment fee on the monthly payment. Additional charges may apply, and further action may be taken after thirty (30) days of non-payment.

EXTENSIONS, PAUSES, COMPANY LEAVE, AND ACCESS TERMINATION

The Parties acknowledge and agree that any extensions to the agreed-upon timeline for services and any requests for pausing services shall be evaluated on a case-by-case basis. Client shall not be entitled to assume or demand automatic extensions or pausing of services without prior written agreement from both Parties.

Client understands that to ensure sustained quality and well-being, Company may take leave each calendar year. During this period, Kelsey, Coach, or Mikaela may be entirely offline and unavailable for communication. This period allows for a complete break to recharge and is essential for rest and uninterrupted time away from client duties. Company will provide a minimum of seven (7) days' advance notice before each leave period, including specific leave dates and any key revision or deliverable cut-off dates that may be affected. Where leave periods or time off are noted, the number of days of the leave will be automatically added to the end of the contract term to account for the absence, ensuring no loss of service time for clients.

If a request is made to pause services, the associated payment for those services will continue for the duration of the agreed-upon pause period. Pausing services shall not relieve Client of the obligation to pay the full amount for the services in accordance with these Terms. Client acknowledges that pausing services does not exempt or reduce Client's financial obligations and responsibilities in relation to the services to be rendered under this Agreement.

If Client fails to make any scheduled payment, Company reserves the right to terminate access to all current and future programs immediately, including those for which full payment has already been received. Clients with outstanding payments may also be added to Company's internal blacklist and may be restricted from enrolling in or accessing any of Company's programs, products, or services in the future. No refunds, reimbursements, or credits will be issued for any programs, courses, or materials under any circumstances in the event of a payment default.

RECORDINGS OF CALLS

Client acknowledges that coaching calls and group calls may be recorded for purposes of fulfilling the terms of this Agreement, including but not limited to providing call recordings to Client and/or to other members of the applicable program. Client understands that if Client participates in group calls, conversations held within those calls could be available to other program members.

DISCLAIMERS; NO GUARANTEES; RESULTS ARE NOT GUARANTEED

Company and Coach make no representations, warranties, or guarantees verbally or in writing regarding Client's performance, outcomes, results, income, sales, profitability, dating outcomes, relationship outcomes, personal improvement, or success. Client understands that results are not guaranteed and that results experienced by each client may significantly vary.

Company cannot and does not guarantee any particular outcome from using, consuming, accessing, or participating in any digital course, product, program, service, membership, live coaching, group coaching, private coaching, download, template, resource, or coaching offer, including but not limited to Magnetic Dating Lab (MDL), MDL VIP, 1:1 coaching, masterclasses, digital courses, memberships, live coaching, group coaching, private coaching, downloads, templates, resources, and any current or future offers provided by Company. Outcomes are based on subjective and external factors that cannot be controlled by Company, including but not limited to Client's participation, implementation, decisions, communication, effort, circumstances, market conditions, third-party actions, dating-app activity, dating-platform algorithms, availability of suitable matches, behavior and preferences of other people, and personal preferences of others.

Any testimonials, reviews, earnings, examples, case studies, or results shared through Company's website, programs, services, emails, social media, or marketing materials are examples of what may be possible only. They are not a representation, warranty, promise, or guarantee that Client will achieve the same or similar results. User or Client not achieving desired results is not grounds for a refund, partial or otherwise.

The products, programs, courses, services, and related materials provided under this Agreement are provided on an "as-is" basis, without warranties or representations, express, implied, statutory, or otherwise, including without limitation warranties of quality, performance, non-infringement, merchantability, or fitness for a particular purpose. Company makes no guarantee other than that the services described in the applicable product or service description shall be provided to Client in accordance with these Terms.

Client acknowledges that Client is 100% responsible for Client's own choices, actions, implementation, and results. Coach is not responsible for any adverse effects or consequences that may result, either directly or indirectly, from any information, coaching, suggestions, resources, third-party recommendations, or services provided.

NO PROFESSIONAL ADVICE

You understand that the information presented in any course, resource, product, program, or service via this Site is not legal, financial, therapeutic, mental health, or medical advice. Company does not and will not provide any form of diagnosis, legal advice, medical advice, financial advice, therapy, counseling, or mental health advice. All information provided throughout the Program and Services, including resources delivered via phone, video conference, email, online forum, live events, webinars, and video/audio recordings, is provided for educational and informational purposes only and should not take the place of hiring or consulting a licensed professional.

THIRD-PARTY SERVICES, RECOMMENDATIONS, AND AFFILIATE LINKS

Coach may provide Client with information relating to products or services that Coach believes might benefit Client, but such information is not to be taken as an endorsement or guarantee. Coach may provide third-party recommendations for services such as photography, marketing, health, or other related services. Client agrees that these are only recommendations and that Coach and Company will not be held liable for the services provided by any third party to Client. Company and Coach are not responsible for any adverse effects or consequences that may result, either directly or indirectly, from any information, product, or service provided by any third party.

Company may provide affiliate links on its website or via email under which Company may benefit monetarily. Company in no way guarantees the quality of any product or service provided by any third party and bears no liability with respect to such service or experience.

CONFIDENTIALITY, TESTIMONIALS, AND MARKETING USE

This Agreement is considered a mutual non-disclosure agreement. Both Parties agree not to disclose, reveal, or make use of any confidential information learned by either Party during discussions, coaching sessions, or otherwise, except as permitted by these Terms or required by law. Coach acknowledges that information provided by Client will be kept confidential as permissible by law. Client acknowledges that Coach may share confidential information or coaching session information with Coach's contractors or representatives solely for the purpose of fulfilling the obligations of this Agreement.

Confidential Information includes, but is not limited to:

- Information disclosed in connection with this Agreement;
- Trade secrets and proprietary information related to business operations;
- Product designs, prototypes, and development plans;
- Marketing strategies, campaigns, and customer data;
- Customer lists and contact information;
- Business expansion plans and market research data;
- Intellectual property, such as patents, copyrights, and trademarks;
- Employee records and personnel information;
- Pricing strategies and contractual terms;
- Medical records and health information;
- Personal identifying information, such as social security numbers and addresses;
- Sensitive communications and correspondence; and
- Any information that is not publicly known and has potential commercial value.

Both Parties shall keep all Confidential Information strictly confidential by using a reasonable degree of care, but not less than the degree of care used for safeguarding their own confidential information. The obligation to hold information confidential does not apply to information that is subsequently acquired by either Party from a third party who has a bona fide right to make such information available without restriction. Confidentiality obligations survive the termination, revocation, or expiration of this Agreement.

Coach may use any results, testimonials, or messages in marketing and on social media without using Client's images or name, unless Client has voluntarily provided a testimonial or otherwise consented to use of Client's name, image, or identifying information. Client agrees to allow Coach to share and highlight Client's results and feedback in a way that maintains Client's privacy. Coach shall exercise discretion in selecting and presenting such results, testimonials, or messages to avoid disclosure of Client's identity. If Client does not consent to this, Client may notify Coach in writing.

Coach may share screenshots, screen recordings of coaching calls, or images of Client that may show Client's face during coaching sessions, provided that no specific results, personal information, or identifying context are attached to these images, unless Client has separately authorized such use or voluntarily provided a testimonial. The purpose of sharing such content is to give potential clients insight into the coaching process without revealing Client's private details. In the case of testimonials voluntarily shared by Client, Coach is permitted to use Client's image, name, and context as necessary to accurately represent Client's feedback.

INTELLECTUAL PROPERTY AND LICENSE

This Site, Services, Courses, Programs, and Products contain intellectual property owned by Kelsey Wonderlin Coaching LLC, including but not limited to trademarks, copyrights, proprietary information, digital products, course and program materials, the Kelsey Wonderlin Coaching LLC name and logo, designs, text, graphics, files, and the selection and arrangement of such materials.

In respect of documents or materials specifically created for Client as part of this Agreement, Coach and Company maintain all copyright, intellectual property rights, and any other rights in the materials, whether finished or unfinished. Client receives one limited, personal-use license for content provided by Coach or Company. Nothing in this Agreement transfers ownership of or rights to any intellectual property of Coach and/or Company to Client, nor grants any right or license other than those stated in this Agreement.

You agree not to sell, resell, reproduce, duplicate, copy, share, publish, transmit, transfer, create derivative works from, distribute, display, perform, exploit, or otherwise use any portion of the Site, Service, Course, Program, Product, training materials, proprietary materials, or other intellectual property in any format, in whole or in part, without prior express written permission from Company. This Agreement and all purchased products, courses, programs, and materials are not transferable or assignable without Company's prior written consent.

You agree not to share access to any digital product, course, program, service, or proprietary material with others, including anyone who has not purchased the product or any third party that Company has not authorized to access it. We reserve the right to immediately remove you from the Service, without refund, if you are caught violating this intellectual property policy.

INFRINGEMENT NOTIFICATION

Kelsey Wonderlin Coaching LLC respects the rights of others and expects users of its Sites and Services to do the same. This Agreement prohibits infringement of the copyrights and intellectual property rights of others. It is Company's policy that Company may remove, suspend, terminate access, or take other appropriate action against repeat offenders. Company may also remove content that, in its sole discretion, appears to infringe the intellectual property rights of others.

If you have evidence, know, or have a good-faith belief that content residing on or accessible through our online forum or Site infringes a copyright that you own or for which you are a designated agent, please send a notice of infringement by email to kelsey@kelseywonderlin.com.

In any such notice, please include sufficient information to address the items specified below:

1. Identify the copyrighted work claimed to have been infringed. If multiple copyrighted works are covered by a single notification, provide a representative list of such works.
2. Identify the material that is claimed to be infringing or to be the subject of infringing activity. Include information reasonably sufficient to permit Kelsey Wonderlin Coaching LLC to locate the material.
3. Provide a URL and screenshots for each item. Include the specific asset(s) or page(s) that you claim to be infringing. Say "entire work" only if all assets/pages in a collection/document are infringing.
4. Include details of your claim to the material, or your relationship to the material's copyright holder.
5. Provide your full name, address, and telephone number should we need to clarify your claim.
6. Provide a working email address where we can contact you to confirm your claim.
7. If true, include the following statement: "I have a good faith belief that use of the copyrighted materials described above as the allegedly infringing web pages is not authorized by the copyright owner, its agent, or the law."
8. If true, include the following statement: "I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the copyright owner to make this complaint."
9. Sign the document, physically or electronically.

MODIFICATIONS TO SERVICES AND PRICES

Prices for our services and products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service, or any part or content of the Service, without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

HEALTH AND SAFETY

Client must comply fully with all health and safety regulations. Client must ensure that Client is medically and physically fit and able to use any facilities and participate in activities. If Client has injuries or illnesses, Client is advised to seek a doctor's advice before doing yoga, hiking, or other physical activities. Coach and Company are not liable for any injuries to Client arising from Client's use of facilities or participation in activities.

LOSS OR DAMAGE

Company shall not accept responsibility for loss or damage of personal possessions or valuables of Client.

LIMITATION OF LIABILITY

Company shall not be liable for failures beyond its control, including natural disasters, war, acts of nature, closure of airports, civil strife, accidents, or failure to perform by third parties, including suppliers and subcontractors.

You agree that under no circumstances shall Company, Coach, its affiliates, officers, directors, agents, employees, or independent contractors be liable for direct, indirect, incidental, consequential, special, punitive, exemplary, or any other damages arising out of your use of the Site, Course, Products, Programs, or Services.

Additionally, Kelsey Wonderlin Coaching LLC is not liable for damages in connection with: (i) any failure of performance, error, omission, denial of service, attack, interruption, deletion, defect, delay in operation or transmission, computer virus, line failure, or system failure; (ii) loss of revenue, anticipated profits, business, savings, goodwill, or data; or (iii) third-party theft, destruction, unauthorized access, alteration, or use of your information or property, regardless of Company's negligence, gross negligence, failure of essential purpose, or whether such liability arises in negligence, contract, tort, or any other theory of legal liability.

The foregoing applies even if Kelsey Wonderlin Coaching LLC has been advised of the possibility of, or could have foreseen, such damages. In jurisdictions that do not allow exclusion or limitation of liability for damages, our liability is limited to the fullest possible extent permitted by law. In no event shall Kelsey Wonderlin Coaching LLC's cumulative liability to you exceed the total purchase price of the product or service you purchased from Kelsey Wonderlin Coaching LLC. If no purchase has been made by you, Kelsey Wonderlin Coaching LLC's cumulative liability to you shall not exceed $100.

FORCE MAJEURE

In the event that any cause beyond the reasonable control of either Party, including without limitation acts of nature, war, curtailment or interruption of transportation facilities, threats or acts of terrorism, labor strike, civil disturbance, or other events beyond the reasonable control of the affected Party, makes it inadvisable, illegal, or impossible for either Party to perform its obligations under this Agreement, the affected Party's performance shall be extended without liability for the period of delay or inability to perform due to such occurrence.

INDEMNIFICATION

Client/User agrees to indemnify, defend, and hold harmless Company, Coach, its affiliates, and its respective officers, directors, agents, employees, and independent contractors from and against any and all claims, demands, losses, causes of action, damages, lawsuits, judgments, settlements, liabilities, costs, charges, assessments, attorneys' fees, and expenses arising out of or relating to Client/User's participation, actions, use of the Site, Course, Products, Programs, or Services, or breach of these Terms.

Client/User shall provide Company with such assistance, without charge, as Company may request in connection with any such defense, including without limitation providing information, documents, records, and reasonable access to Client/User as Company deems necessary. Client/User shall not settle any third-party claim or waive any defense without Company's prior written consent.

NON-DISPARAGEMENT

The Parties agree that they shall not engage in conduct or communications with a third party, public or private, designed to falsely disparage the other. Client/User shall not make any false, disparaging, or derogatory statement in public or private regarding Coach, Company, its employees, agents, policies, services, or products. Coach and Company shall not make any false, disparaging, or derogatory statements in public or private regarding Client and Client's relationship with Company. This provision does not restrict any party's ability to communicate truthful reviews or performance assessments about Company's goods or services, or to comply with applicable law.

DISPUTE RESOLUTION; GOVERNING LAW; VENUE; MEDIATION

This Agreement shall be construed in accordance with and governed by the laws of the State of Tennessee as applied to contracts that are executed and performed entirely in Tennessee. The exclusive venue for any arbitration or court proceeding based on or arising out of this Agreement shall be Davidson County, Tennessee.

The Parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement by mediation, which shall be conducted under the then-current mediation procedures of The CPR Institute for Conflict Prevention & Resolution or any other procedure upon which the Parties may agree. The Parties further agree that their respective good-faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration, or other dispute-resolution procedures.

ATTORNEYS' FEES AND RECOVERY OF LITIGATION EXPENSES

If either Party brings an action, arbitration, or other proceeding to enforce rights under this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with this Agreement, the successful or prevailing Party may recover reasonable attorneys' fees, expenses, and other costs incurred in connection with the action, proceeding, or any appeal, in addition to any other relief to which the Party may be entitled.

SEVERABILITY

If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, illegal, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall not be affected, impaired, or invalidated.

ASSIGNMENT

These Terms and Conditions bind and inure to the benefit of the Parties' successors and assigns. These Terms and Conditions are not assignable, delegable, sublicensable, or otherwise transferable by you. Any transfer, assignment, delegation, or sublicense by you is invalid without Company's prior written consent.

GOOD FAITH

Each Party represents and warrants to the other that such Party has acted in good faith, and agrees to continue acting in good faith, in the negotiation, execution, delivery, performance, and any termination of this Agreement.

CHANGES TO POSTED TERMS

We may amend these Terms at any time. Such amendments are effective immediately upon notice to you by our posting of the new Terms on this Site. Any use of the Site, Course, Products, Programs, or Services after being notified means you accept these amendments. We reserve the right to update any portion of our Site and Services, including these Terms, at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms.

NOTICES

All notices, requests, demands, and other communications under this Agreement shall be in writing and properly addressed as follows:

Email: kelsey@kelseywonderlin.com

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between you and Kelsey Wonderlin Coaching LLC pertaining to the Site, Course, Products, Programs, and Services and supersedes all prior and contemporaneous agreements, representations, and understandings between the Parties, whether written or oral. No representations, inducements, promises, or agreements that are not embodied in this Agreement shall be of any force or effect. This Agreement shall not be modified, amended, varied, waived, explained, added to, extended, or changed in any way except by a written instrument executed by a person authorized to execute such an instrument on behalf of both the Client/User and Company.

Questions about these Terms and Conditions? Email us at kelsey@kelseywonderlin.com.

Kelsey Wonderlin Coaching LLC PRIVACY POLICY

1.  This Privacy Policy applies to the sites and platforms where it appears.

This Privacy Policy describes how Kelsey Wonderlin Coaching LLC AKA Kelsey Wonderlin Coaching LLC treats customer information on the websites and platforms where it is located (in this policy we call these our Platforms). Your use of this Platform indicates that you agree to our collection, use, and disclosure of your information as described in this Privacy Policy.

 

Your rights regarding your information.

You have a lot of rights relating to your personal information:

• The right to be informed about how your personal information is being used (like this notice!)
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through your Kelsey Wonderlin Coaching LLC account settings when you log into coaching.kelseywonderlin.com.
• The right to request that we delete your data, or stop processing it or collecting it, in certain circumstances
• The right to stop direct marketing messages, which you can do through your Kelsey Wonderlin Coaching LLC account or by emailing us directly

 

2.  We collect information from you and about you.

We collect your contact information. For example, we collect your name and mailing address if you register or create an account with us on coaching.kelseywonderlin.com. We also collect contact information such as your phone number(s) and email address(es). If you register, we will also have you create a password.

 

We collect information you submit online. This includes information you post/publish when you interact with us on social media platforms. Also, we may collect your email address or postal address when you sign up for one of our mailing lists.

 

We collect demographic information and information about your product preferences. This may include collecting your age, gender, and/or marital status.

 

We collect payment information. If you buy products via our Platform, we will collect the relevant data necessary to process your purchase such as your debit or credit card number.

 

We collect information about your device and location. We collect information about the type of browser you are using as well as the type of device you use to access our Platform. We may look at what site you came from or what site you go to when you leave us.

 

3.  We collect information from you in different ways. 

We collect information directly from you. This includes when you create an account or purchase a product via our Platform(s). We collect information if you contact customer service or sign up for our newsletter. We also collect information when you complete a survey or participate in a promotion.

 

We collect information passively. We may use tracking tools like browser cookies and web beacons. We may use these tools on our websites and in emails we send to you. We collect information about users over time when you use our Platforms. We have third parties who collect information this way as well.

 

We get information about you from third parties. This includes social media platforms and friends who use our “email a friend” feature. We may receive information about you from other sources.

 

4.  We use information as disclosed and described here.
   We use your information to provide you with products and services. This includes sending you product you purchase or processing a return. It also includes sending you newsletters you signed up to receive.

 

We use information to improve our products and Platforms. We may use your information to make our Platforms or products better. We may also use your information to customize your experience with us. This includes understanding your interests and preferences. We use your information to respond to your requests. This includes responding to customer inquiries.

 

We use your information to communicate with you about our relationship. We may communicate with you about your account or our relationship. This includes electronic messages (such as e-mail or SMS) and calls about order status. We may also contact you about this Policy.

 

We use your information for marketing purposes. We may provide you with information about new products, special offers, new features, or updates. We may also serve you ads about products and offers. These might be third-party offers or products we think you might find interesting. 

 

Communications from us. You can always opt out of receiving our marketing emails. To stop receiving our promotional emails, you can follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages in the event that you make a purchase from our Platform(s). These include responses to your questions via e-mail or our Platform(s).

 

If you have said we can, we’ll send you marketing messages by email and SMS, to keep you aware of what we’re up to and to help you see and find our products.

 

How to stop marketing messages from coaching.kelseywonderlin.com.

You can stop receiving marketing messages from us at any time. Here’s how:

• Through your account settings on coaching.kelseywonderlin.com
• By clicking on the ‘unsubscribe’ link in any email from us
• By contacting our Customer Service Team by emailing kelsey@kelseywonderlin.com

 

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that it might take a few days for us to process your request fully and to ensure that all of our systems are updated, so you might get messages from us while we process your request.

 

Ending your subscription to our marketing messages will not stop coaching.kelseywonderlin.com service or transactional communications (such as order updates, etc.)

 

We use information as otherwise permitted by law or as we may notify you.

 

5.  We share information with third parties. 

We share information with our affiliated organizations and parent company. This includes our affiliates and Kelsey Wonderlin Coaching LLC associated with Kelsey Wonderlin Coaching LLC.

 

We may share information with third parties who perform professional services for us, such as marketing agencies, advertising partners, and web hosts. We share information with payment processors. We also share information with companies that send emails on our behalf as well as companies that do things to get your coaching.kelseywonderlin.com purchases to you, such as delivery companies, payment service providers, warehouses, order packers.

 

We may provide third parties with aggregated but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

 

We may share information with any successor to all or part of our business. For example, if Kelsey Wonderlin Coaching LLC is sold, we may give a customer list as part of that transaction.

 

We will share information if we think we have to in order to comply with the law or to protect ourselves. This could include responding to a court order or subpoena. It could also include sharing information if a government agency or investigatory body requests. We might share information when we are investigating a potential fraud. This could include fraud we think has occurred during a sweepstakes or promotion. We may also share information if you are the winner of a sweepstakes or other contest with anyone who requests a winner's list.

 

We may share information for other reasons we may describe to you. You have certain choices about how we use your information.

 

Outside of these circumstances, we do not, and will not, sell any of your personal data to any other third party – including your name, address, email address, or financial/credit card information. Our goal is to earn and maintain your trust, and we believe protecting your personal information is absolutely essential in order do that.

 

California Residents. California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing. If you are a California resident and would like a copy of such notice, please submit a written request to us using the information in the "Contact Information" section below or via email: kelsey@kelseywonderlin.com.

 

Transmission of Data to Other Countries. If you are a Customer located outside the United States, please be aware that your personal information may be processed in the United States, where privacy laws may be less stringent than the laws in your country. By submitting your personal information to us you agree to the transfer, storage, and processing of your information in the United States.

 

Cookies & Tracking. You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can go to http://www.aboutads.info/choices/ to learn more.

 

Our Do Not Track Policy. Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.

 

You can control tools on your mobile devices. For example, you can turn off the Bluetooth, GPS locator, or push notifications in your phone settings. Options you select are browser and device specific.

 

6.  These sites are not intended for children. 

Our Platforms are meant for adults. We do not knowingly collect personally identifiable data from children under 13. If you are a parent or legal guardian and think your child has given us information, you can write to us at the address listed at the end of this Policy. Please mark your inquiry "COPPA Information Request." Parents can learn more about how to protect children's privacy on-line by visiting: https://www.consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online.

 

7.  We use standard security measures. 

The Internet is not 100% secure. No method of transmission over the Internet, or method of electronic storage, is fully secure. We cannot promise that your use of our Platforms will be completely safe. We encourage you generally to use caution when using the Internet.

 

Use of our website may permit you to create an account. When you do so you will be prompted to create a username and password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. Should you believe that someone unauthorized to access your account has done so, you can change your password and e-mail address associated to your account via our website. You should notify us of any unauthorized use of your password or account.

 

While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

 

8.  Third-party links

We may link to platforms or have third party tools on our platforms we don’t control. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for the privacy practices of third parties. This includes third parties who may have ads or content on our site. We suggest that you read their privacy policies carefully.

 

9.  Changes to this Policy

From time to time, we may change our privacy policy and practices over time. To the extent that our Policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our Platforms. Please check our Platforms periodically for updates.

 

10.  Contact information

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

• Have any questions or feedback about this notice
• Would like us to stop using your information
• Want to exercise any of your rights as set out above or have a complaint, please don’t hesitate to contact our Customer Care Team, who will be happy to answer any questions you may have.

You can contact our team by shooting an e-mail over to kelsey@kelseywonderlin.com or if you’d like to write us directly, you may do so at the address below:

 

Kelsey Wonderlin Coaching LLC

4501 Charlotte Ave,

PO BOX 92337

Nashville, TN 37209